FAQ Page

Below are the most commonly asked questions to help you shop with confidence.

1. What types of shoes do you sell?

We sell premium-quality leather shoes, including formal shoes, casual footwear, and stylish designs for everyday use.

2. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available in most cities across Pakistan.

3. How long does delivery take?

  • Faisalabad: 1–3 business days

  • Other cities: 3–7 business days

Courier delays may occur due to weather or holidays.

4. How can I track my order?

Once your order is dispatched, we provide tracking information if the courier service offers tracking.

5. What is your return policy?

You may return or exchange an unused item within 7 days of receiving it.
Products must be in original condition and packaging.

6. Do you offer refunds?

Refunds are available if:

  • The product is defective

  • You received the wrong item

  • The product is out of stock

Refunds are processed within 3–7 business days after inspection.

7. How do I place an order?

Simply browse our website, select your product and size, and fill in your shipping details.
Our team will confirm your order before dispatch.

8. Do you sell genuine leather shoes?

Yes! All our products are made from premium-quality leather to ensure durability and comfort.

9. Can I change my order after placing it?

Order changes can be made before dispatch.
Contact us immediately for modifications.

10. How can I contact customer support?

You can reach us at:
📞 +92 328 7530945
📧 leathershoes.setup@gmail.com